OUR PEOPLE
WE’RE DREAMERS & DOERS
TOP 5 - MOST BOOKED HOSTEL IN THE WORLD
TOP 5 - U.S. HOSTEL BRAND
TOP 5 - U.S. WORK EXCHANGE PROGRAMS
TOP 5 - HIGHEST RATED NYC HOSTEL
TOP 10 - NYC BUDGET HOTELS
At Nap York, we are focused on retaining exceptionally talented people and creating an atmosphere that rewards ambition, respect, and grit. Although we’re a sleep company, our people are our greatest asset, especially those committed to hospitality excellence.
We want to become the best at what we do, and we need a team that reflects this vision. Our Dream Team is encouraged to bring their ideas, experiences, and perspectives, gleaned from their varied backgrounds to the workplace. We strive to create an environment in which all workers can contribute to their fullest potential regardless of where they came from.
Apply today and see where your dreams can take you!
POSITIONS
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Skills and Qualifications:
Customer Service Skills: Strong ability to interact with guests professionally and courteously, addressing concerns and requests promptly.
Communication Skills: Proficiency in English is required; knowledge of Spanish is a strong plus.
Problem-Solving: Quick thinking and resourcefulness to handle guest inquiries, complaints, and special requests effectively.
Experience:
Previous experience in hospitality, customer service, or a similar role is preferred.
Experience with point-of-sale (POS) systems and cash handling is advantageous.
Familiarity with front desk software, booking platforms, and basic office equipment.
Flexibility:
Ability to work shifts, including mornings, evenings, weekends, and holidays.
Willingness to assist with additional duties as needed.
Personal Traits:
Dependable and punctual with a strong work ethic.
Positive attitude and willingness to take on various tasks.
Education:
High school diploma or equivalent.
A degree or certification in hospitality or a related field is a plus.
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Skills and Qualifications:
Attention to Detail: Ability to maintain high standards of cleanliness and organization.
Time Management: Efficiently manage tasks to complete cleaning duties within set timeframes.
Physical Stamina: Capable of performing physically demanding tasks such as lifting, bending, and standing for extended periods.
Communication Skills: Ability to understand and follow instructions; communicate effectively with team members and guests.
Experience:
Previous housekeeping experience in hospitality or a similar role is preferred but not required.
Personal Traits:
Dependable and punctual with a strong work ethic.
Positive attitude and willingness to take on various tasks.
Flexibility:
Ability to work shifts, including weekends and holidays, as required.
Willingness to assist with additional duties as needed.
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Age and Commitment:
Must be at least 21 years old.
Able to commit to a minimum of 3 months in the program.
Schedule Availability:
Flexible to work 24-32 hours per week (3-4 days), including weekends, holidays, and occasional overtime.
Accommodation Requirements:
Must be comfortable with shared accommodations, including with individuals of the opposite gender.
Personal Attributes:
Adaptable: Flexible and open to handling various tasks in a dynamic environment.
Team-Oriented: Willing to collaborate with others to achieve shared goals.
Positive Attitude: Maintains a friendly and approachable demeanor, even in challenging situations.
Reliable: Punctual, dependable, and committed to fulfilling responsibilities.
Culturally Aware: Respectful of diversity and open to engaging with people from different backgrounds.
Self-Motivated: Able to work independently with minimal supervision while maintaining high standards.
REQUIREMENTS
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Duties include, but are not limited to:
Guest Check-Ins and Check-Outs: Perform all tasks related to guest arrivals and departures, ensuring efficiency and accuracy.
Customer Service: Address guest complaints, queries, and special requests both online and in-person promptly and professionally.
Local Guidance: Provide guests with advice and information about nearby attractions, dining options, and transportation services.
Noise Management: Monitor and ensure a quiet and peaceful environment at all times.
Cleanliness & Safety: Maintain the highest standards of cleanliness and safety throughout the property.
Pod Preparation: Make pods according to company procedures to uphold quality and consistency.
Maintenance Support: Regularly check equipment for proper functionality and report any issues to the maintenance team.
Cross-Department Support: Collaborate with other departments and take on additional duties as needed to support smooth operations.
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Duties include, but are not limited to:
Cleaning & Sanitization: Maintain cleanliness of all pods, rooms, and common areas to ensure they are presentable and sanitized according to company standards.
Pod Preparation: Make pods according to the company standards, including handling laundry and ensuring linens meet company requirements.
Guest Service: Provide excellent customer service by promptly and professionally addressing guest concerns or requests.
Restocking Supplies: Replenish amenities such as body soap, towels, and other essential items to ensure guest satisfaction.
Maintenance Checks: Inspect equipment and fixtures for proper functionality and report any maintenance concerns immediately.
Team Collaboration: Assist other departments as needed and take on additional duties to ensure smooth operations.
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Guest Support: Assist with check-in and check-out processes, ensuring a smooth and friendly experience for all guests.
Noise Management: Ensure quietness and respect for all guests by monitoring noise levels and addressing disturbances as necessary.
Pod Preparation: Make pods to company standards, including handling laundry and ensuring linens are properly maintained.
Cleanliness & Safety: Uphold the highest standards of cleanliness and safety in all areas, contributing to a pleasant guest environment.
Supply Management: Restock and replenish essential items such as body soap, towels, and other amenities as needed.
Team Support: Collaborate with other departments and take on additional duties as needed to support operations.